Call Recording for your Call Center
Call recording is a growing global necessity for most Call Centers and Contact Centers today. The health of your organization can be measured via your Call Center agents and the retrieval of this vital feedback can positively affect your business decisions. At Sound Communications we listen to your business objectives, and then assemble the best call recording software and hardware package to match your needs. With more than ten years of experience in this field, we have found that this type of customization leads to the most effective integrated call recording solutions.
Here are a few reasons why companies, both large and small, find that including call recording in their Call Center Systems is both beneficial and imperative in today’s competitive markets.
Voice of the Customer — Call Recording provides the optimum way to read the temperature of your company’s products or services. This type of customer feedback can help identify strengths and weaknesses so that you can be proactive in safisfying your customers, and keep your company on the leading edge of your industry.
Proof of Claim — Call recording offers the benefit of solving ‘he said/she said” situations. If a discrepancy arises, the questionable conversation can be accessed, reviewed and then positively resolved. This can eliminate the potential for negative feedback and bolster customer relations.
Identify Training Opportunities — An essential training mechanism, our call recording software can pinpoint areas where training is necessary for both new and established agents. This attention to detail can help to circumvent an incident before it becomes an issue.
Regulatory Compliance — Call recording provides the assurance and documentation for all necessary and relevant privacy policies, standards or laws within your corporation or industry.
Supervisory Efficiency — Your supervisors can focus on management responsibilities and conveniently review your agents’ techniques, accuracy, and adherence to policy with call recording. Sound Communications offers a wide variety of call recording software to meet the needs of your organization. Consider how the following can serve as Call Center Enhancements:
Call Center Enhancements:
- Compliance Recording
- Screen Recording
- Quality Monitoring
- Application Event Trigger
- Workforce Management
- Speech Analytics
- Customer Survey
From the initial assessment of your Call Center needs through equipment installation, training and 24/7 customer support, the experienced specialists at Sound Communications will provide you with the best service. Sound Communications only utilizes leading Call Recording manufacturers of quality hardware and software.
No matter the size of your company or the volume of incoming and outgoing calls you experience, Sound Communications will work with you to determine the best call recording equipment and applications to improve and enhance all aspects of your Contact Center. Our experienced technicians are trained to work with all of our Verint products and are available 24/7 to provide you with outstanding customer support.
Contact us today to discuss how an efficient and reliable call recording system can enhance your Call Center, impact your organization’s productivity and improve customer relations.