Sound Communications: Supplying cutting-edge digital video and audio recording systems to enhance call center and public safety center systems since 1983
Our advanced hardware, software, expert consultation and 24/7 technical expertise have provided effective business solutions for leading companies nationwide. Schedule a demo.
SERVICES
What We Do
Public Safety and Compliance
Interaction Recording, Call Logging & Incident Reconstruction Solutions for Public Safety.
Record, archive and retrieve interactions across multiple channels, reconstruct incidents, and comply with emerging standards for digital emergency communications services (including Next-Generation 911) and public safety radio systems.
Call Centers
Connect your data across the enterprise and provide much-needed clarity into your performance. Elevate your customer engagement strategy and find ways to put your employees’ talents to best use.
On-Prem & Cloud for Call & Screen Recording, Quality Management, Speech Analytics, Workforce Management, Realtime Interaction Guidance, AI and Analytics.
Security and Access
Actionable insights from video data through the perfect combination of cameras and sensors and our open platform software and analytics.
Video Managment, Security Cameras, Access Control, Courtroom AV with all the tools you’ll need from start to finish to bring accurate, professional, and easy-to-use digital recording and security capabilities to your facility.
Approach
Professional Services & Technology Consulting
With Sound Communications, you will receive unsurpassed excellence in customer service, training and support. Our knowledgeable account managers, experienced certified technical specialists and project managers will work with you to develop a call center or public safety system that exceeds your expectations and has the flexible capacity to grow and change with your organization.
We Create Fully Connected Systems So You Can Focus On Your Business
State-of-the-art recording systems from Sound Communications can increase the effectiveness and efficiency of contact center management and provide you with interactive and integrated communication enhancements, monitoring, and recording capabilities. Our Public Safety Solutions provide integration and support for Next Gen 9-1-1, Conventional & P25 Radio, ANI/ALI and CAD integration. Our mobile, stationary and portable digital video surveillance recording (NVR/DVR Systems) utilize the latest enhancements to reliably produce exceptional quality digital recordings.
TESTIMONIALS
What People Are Saying
“Working together with Verint and Sound Communications, we are able to enrich our understanding of what drives customer calls and behaviors across multiple departments in our organization, and use that insight in order to better serve them and ultimately enhance our bottom line.”
“Thanks for all your support through this effort, your guidance was critical in this success and I am thankful for you and your team.”
“The entire team at Sound Communications has been so wonderful and helpful to work with – I hope we get the opportunity to work together again!.”
“The technology and support have been winning combinations for us in providing our customers with better quality calls…The equipment performs, and Sound Communications technical support is there when you need them which is rare.”
Office
3474 Park Street
Grove City, OH 43123
Hours
M-F: 8:30am – 5pm
S-S: Closed
Call Us
(800) 556-8556