Call Recording & Radio Recording

  • Get ready for Next Gen 911
  • Streamline incident management
  • Improve dispatcher performance
800·556·8556

Public Safety Answering Points (PSAPs) require staff members who are quick-thinking, flexible and capable. After all, they must operate at peak efficiency in an environment where life and death decisions are a daily occurrence.  The software they use to record their radio and call traffic must be equally flexible, intuitive and capable.

Sound Communications has been engineering and implementing Call and Radio Recording systems for more than ten years. As active participants in APCO, NENA, and other 911-related organizations, we continually work to understand the challenges faced by emergency communicators. Based on our experience, we choose to build Call and Radio Recording systems using Audiolog software from Verint Systems, Inc.

The Audiolog product line starts at recording phone and radio traffic, but doesn’t end there.  Could your PSAP benefit from:

  • Instantaneous playback of calls (even calls currently in progress),
  • Incident reconstruction and packaging of all related recordings into a single file,
  • Ability to search for recordings using ANI/ALI information,
  • Capture of dispatcher screens that may include SMS messages, emailed video or photos of accidents, and the like?

Whether you’d like one (or all) of these features, or are simply looking for an all-encompassing recording solution to handle NG9-1-1 demands, Audiolog is the industry standard. That’s never been more true than with the release of Audiolog Version 5.

Realizing that more than 1,000 PSAPs count on Audiolog, Verint’s developers kept NG9-1-1 at the forefront of Audiolog Version 5. The result is Insight Center, a powerful, browser-based player that enables emergency communicators to:

  • Playback multiple sequenced and/or simultaneous recordings, regardless of the channel on which they were recorded
  • Reconstruct incidents by listening to a series of recordings in their entirety, even if they overlap
  • Configure a spoken date/time stamp at the beginning and end of the selected sequence of recordings to simplify transcription
  • Play selected recordings in chronological order with the option to either maintain or skip any silent periods
  • Package recordings in a single file with built-in playback software for easy, electronic delivery to news outlets, attorneys and other interested parties. Packages can also contain related files from other sources, such as video clips, still photos, and more.

Audiolog is also designed to address NG9-1-1 requirements regarding dispatcher training, as well as the need to be accountable to the public. Tools like Audiolog Interaction Quality (AIQ), eLearning, and Coaching can help improve staff performance and increase retention. By adding Constituent Survey to Audiolog, PSAPs can develop the full-circle picture of their operation that complies with NG9-1-1 standards.

Would you like to learn more about the benefits Audiolog can offer to your public safety organization? To get started, call us or click here to request your free demo.